Data Deletion Instructions
Last updated: July 2026
PaceWise is a budget-pacing tool that agencies use to monitor and manage advertising campaigns on connected platforms, including Meta. This page explains how you can request the deletion of your data from PaceWise.
What data PaceWise stores
When an agency connects a Meta ad account to PaceWise, we store:
- Encrypted OAuth access/refresh tokens for the connected ad account
- Campaign names, budgets, and performance metrics (spend, clicks, conversions, revenue) pulled from that ad account
- Account holder contact details for the PaceWise users on the connecting agency
How to request deletion
Email support@pacewise.app from the address associated with your PaceWise account (or the Meta account in question) with the subject line "Data deletion request", including:
- The Meta ad account name or ID you'd like disconnected and deleted
- Your PaceWise agency name, if known
We'll confirm receipt within 2 business days and complete the deletion - removing the stored tokens, campaign data, and metrics tied to that ad account - within 30 days.
Disconnecting an account yourself
Any PaceWise agency admin can disconnect a Meta ad account at any time from Connect in the app. This immediately and permanently deletes the stored access token along with every campaign and performance metric PaceWise pulled from that account. Change-history entries referencing those campaigns are kept for audit purposes, as required for a financial-pacing tool, but are anonymized rather than deleted - the campaign reference is cleared and no campaign data remains attached to them.
Questions
For anything else about how PaceWise handles your data, see our Privacy Policy or contact support@pacewise.app.